Policy
Warranty policy
Warranty is model-specific and governed by the applicable OEM terms.
Proof required
Keep the GST invoice, model label and serial number. Warranty eligibility may depend on purchase channel, product registration and installation conditions.
What is covered
The manufacturer decides whether a fault is covered and whether it is repaired or replaced. Consumables, physical damage, misuse and external power or network faults are generally excluded.
Service route
Contact us with the order number, exact model, serial and fault description. We will guide you to the appropriate support or service-centre process.
Installation faults
Installation workmanship is separate from OEM product warranty and should be raised with the installer responsible for the site work.